What Homeowners Can Expect From SERVPRO
As an insurance representative, you are probably well aware of SERVPRO's reputation when it comes to commercial cleaning. The company exceeds industry standards in mitigation and restoration services. What you may not know is how well SERVPRO can meet the needs of your residential clients in Pueblo, CO.
SERVPRO Restoration Services
After disaster strikes your client's home, SERVPRO technicians go to work. They handle mitigation of multiple types of damage:
The cleanup process starts with an assessment of the damage, and technicians often work with adjusters to detail what needs to be done. Then they tear out ruined materials, clean and dry the area and rebuild the structure of the house. The job isn't finished until it looks "Like it never even happened."
Document and Personal Item Restoration
SERVPRO technicians don't just stop at repairing your residential clients' homes. They offer a certified clean guarantee for restorable documents and personal items. Family photos and keepsakes, clothing, window treatments, electronics, and furniture are just a few of the items they may be able to salvage. This saves both the client and your company the trouble and cost of replacing many of the belongings affected by the disaster.
Claims Information Center
The Claims Information Center is SERVPRO's data hub. It stores up-to-date information on every job in progress so that your clients have all the information they need to file their insurance claims. The CIC provides homeowners with the same level of service as commercial cleaning clients receive so that they can stay informed about the process every step of the way. The initial assessment and estimate are included, and if any changes need to be added along the way, your client's file in the CIC is updated to reflect them. The result is that at any given moment, you and your clients can track the progress of the restoration to their homes.
One of the reasons SERVPRO is a preferred vendor for many insurance providers is that it acts as a one-stop-shop for repair and restoration. The team that handles mitigation of the damage to your client's home is the same group that puts the finishing touches on the restoration. The technicians report updates back to the same company, improving communication and streamlining the entire process.
The results of this excellent service feature are typically a shorter timeline for completion and a lack of overlap from two companies claiming to have performed the same service. Homeowners don't get caught in the middle, trying to figure out a whose claim to the insurance money is more valid. It also keeps providers from being inadvertently overcharged for services that can fall into either phase, such as carpet cleaning. Hiring the same company to complete both mitigation and restoration makes the whole process easier for everyone.
SERVPRO offers the same quality of service to residential clients as it does for commercial cleaning assignments. When disaster strikes your clients' homes, it makes good sense to call SERVPRO. With 24-hour service, these certified technicians are Faster to Any Size Disaster, even residential ones.